Terms of Service

These Terms of Service (“Terms”) govern your use of thethirastudio.com (the “Site”) and every purchase you make from it. The Site is operated by KLEEM-AURA LIFESTYLE (a partnership firm), trading as The Thira Studio (“The Thira Studio”, “we”, “us”, “our”), with its registered place of business at 4 Auro Villa Duplex, near Siddheshwar Haven, opp. C M Patel Farm, Kalali Road, near Gram Panchayat Office, Kalali, Vadodara, Gujarat 390012, GSTIN 24ABGFK1694P1ZR.

By browsing the Site, creating an account or placing an order, you agree to these Terms. You also agree to the policies they refer to: our Privacy Policy, Shipping Policy and Returns, Refunds & Cancellations policy. If you do not agree, please do not use the Site.

These Terms apply to everyone who uses the Site, whether or not they buy anything. If a specific policy and these Terms conflict on a point that policy covers, the specific policy applies.

To place an order you must be 18 or older and able to enter a binding contract under the Indian Contract Act, 1872. If you are under 18, you may use the Site only with a parent or legal guardian’s involvement. Any order placed this way is treated as placed by that parent or guardian.

You can sign in with your email and a password, with Google, or with a one-time code sent to your mobile number. You agree that:

• the details you give us (name, email, mobile number, delivery address) are true and current, and you will keep them up to date;
• you will keep your password and login codes private, and you are responsible for activity on your account;
• you will tell us promptly at [email protected] if you think someone else has used your account.

We may suspend or close an account that gives false details, is used for fraud or misuse of offers, or breaks these Terms (see section 16). You can ask us to close your account at any time. How we handle your data when you do is set out in our Privacy Policy.

We make each style in small runs of 60–120 pieces, and every piece is checked by hand before it ships. Because of this, quantities are limited and a style or size may sell out without being restocked.

We take care to show our products accurately, but the product you receive may differ slightly from its photos. Lighting, styling and photo editing can affect how a piece looks in a picture. Colours on your screen can still differ slightly from the real fabric, and small variations in dye, print or weave between pieces are normal for these fabrics. They are not defects. Measurements in our size guides are approximate and may vary by about 1–2 cm.

Product descriptions, images and size guides are there to help you choose. If a product you receive is materially different from its description, our Returns policy explains how to return or replace it.

We may limit the quantity of any item per order or per customer, currently up to 10 of a single item per order. We may also stop selling any product at any time.

All prices are in Indian Rupees (₹) and include GST. Shipping charges and any Cash on Delivery fee are shown separately at checkout, before you pay. Your GST invoice is issued with your order.

We may change prices, offers and charges at any time. A change does not affect an order you have already placed: you pay the total shown at checkout.

If a product is listed at an obviously wrong price because of a technical or typing error, we may cancel the order even after confirming it. We will tell you and refund in full any amount you paid. You are not obliged to buy at the corrected price.

You need an account to place an order. When you place an order, you are offering to buy the items in your bag at the total shown at checkout. We confirm by email when your order is placed. A Cash on Delivery order is confirmed once it is placed; a prepaid order is confirmed once your payment succeeds.

Cancellation by you. You can cancel an order from My Orders within the window set out in our Returns, Refunds & Cancellations policy, as long as we have not started processing it for dispatch. After that, you can return it once it is delivered. We do not charge a fee to cancel.

Cancellation by us. We may refuse or cancel an order, in full or in part, before it is dispatched if:

• the item is out of stock or fails our quality check;
• the price or product details were listed in error (section 4);
• we cannot deliver to your pincode, or cannot verify the order or the delivery details;
• we reasonably suspect fraud, misuse of an offer, or bulk buying for resale.

If we cancel, we will tell you, and refund in full any amount you paid to the original payment method. Any rewards points or store credit you used are returned to your account.

You can pay online by UPI, debit or credit card, net banking or wallet, or by Cash on Delivery (COD) where offered. The methods available for your order are shown at checkout.

• Online payments are processed by our payment partner, Razorpay. We do not see or store your full card number, CVV or UPI PIN. Your use of the payment page is also subject to Razorpay’s terms and to your bank’s terms.
• Cash on Delivery is available up to an order value and on pincodes set out in our Shipping Policy. A COD fee may apply, and it is shown at checkout. Please pay the courier the exact amount due. Refusing a COD parcel without good reason may lead us to turn off COD for your account.
• Failed payments. If money leaves your account but the order does not go through, it is normally reversed automatically by Razorpay or your bank, usually within 5–7 working days. If it is not, write to us and we will help trace it.

You confirm that you are authorised to use the payment method you choose.

We currently ship only within India. We do not offer international shipping at this time, and we cannot accept orders for delivery outside India.

We deliver to pincodes our courier partners serve. You can check yours on any product page or at checkout. Dispatch times, delivery estimates, shipping charges and Cash on Delivery limits are set out in our Shipping Policy. Delivery dates are estimates, not guarantees.

• Tracking. We email you the courier and tracking number when your order ships. You can also follow it in My Orders.
• Your details. Please give a complete address and a reachable mobile number. We are not responsible for delays or failed delivery caused by incorrect details or by no one being available to receive the parcel.
• Undelivered parcels. If a parcel comes back to us undelivered, we will contact you to arrange re-delivery or cancel the order. If delivery failed because of us or the courier (for example a late dispatch, a wrong item or a lost parcel), you get a full refund. If it failed because of you (a wrong or incomplete address, refusing the parcel, or being unreachable across the courier’s delivery attempts), we refund a prepaid order minus the actual forward and return (RTO) shipping charges we paid. This deduction is shown at checkout before you pay, and it is never more than those actual charges.
• Delays beyond our control. Delivery may be delayed by public holidays, strikes, government restrictions, extreme weather, natural disasters or courier disruption. We will keep you informed and deliver as soon as we reasonably can (see section 15).

Ownership and risk in the goods pass to you on delivery to the address you gave.

Cancellations, returns, exchanges and refunds are governed by our Returns, Refunds & Cancellations policy, which forms part of these Terms. In summary:

• you can request a return within the return window shown in that policy, for items that are unworn, unwashed and have their original tags;
• sale and “final sale” items can be exchanged for another size only;
• if an item arrives damaged, defective or wrong, tell us within 48 hours of delivery with photos, and we will replace it or refund you in full;
• prepaid orders are refunded to the original payment method, and COD orders by UPI or bank transfer;
• where a promo code was used, the refund is the amount you actually paid for the returned items.

Nothing in these Terms limits your rights under the Consumer Protection Act, 2019. That includes your rights for goods that are defective, deficient, or not as described.

Promo codes. One promo code can be used per order. Each code has its own conditions, such as a minimum order value, an expiry date, a usage limit, or a restriction to certain customers or products. These are shown when you apply it. Codes have no cash value, cannot be exchanged for cash, and may be withdrawn if they are being misused or were issued in error.

Rewards points. When our rewards programme is running, you earn and redeem points under the rules shown in your account wallet. Those rules cover how points are earned, what they are worth, how many you can use per order, and when they expire. Points have no cash value and cannot be transferred or sold. If you return or cancel an order, we take back the points it earned.

Store credit. We may issue store credit, for example as a refund option or as a referral reward. It is held in your account wallet and does not expire. You can use it online or in our store. Store credit is not transferable and cannot be withdrawn as cash, except where the law requires a refund to your original payment method.

Referrals. When our referral programme is running, you can share your personal code. Your friend gets a discount on their first online order, and you get the reward shown in your account once their order has gone through and is past the return window. Referral rewards are for genuine personal recommendations. Self-referrals, duplicate accounts and posting codes on coupon sites are not allowed.

Affiliates. Creators and partners in our affiliate programme are also bound by their separate affiliate agreement. That agreement covers commission, payouts and tax details.

We may change, pause or end any offer, the rewards programme or the referral programme at any time. Points and store credit already in your account at that time remain usable as described above. If we find fraud or misuse, we may cancel the benefits involved and recover their value.

We send you service messages about your account and orders by email, and by WhatsApp where available. These include login codes, order and payment confirmations, shipping and delivery updates, and return and refund updates. They are part of providing the service.

We send marketing messages (new arrivals, offers, reminders) only if you have opted in. Email marketing goes to newsletter subscribers. WhatsApp updates and WhatsApp marketing each need their own opt-in, and those boxes are never pre-ticked. You can withdraw consent at any time:

• use the unsubscribe link in any marketing email;
• reply STOP to our WhatsApp messages (or tap “Stop promotions” for marketing only);
• change your preferences in your account, or write to us.

We do not send marketing messages to customers we know are under 18. How we use your data for messages and analytics is explained in our Privacy Policy.

You can review products you have bought. Reviews from customers whose order has been delivered are marked as verified purchases. Every review is checked before it is published. We publish positive and negative reviews alike. We remove only reviews that:

• are not about the product or your experience of buying it;
• contain abusive, obscene, hateful, defamatory or unlawful material, personal data of others, links or advertising;
• infringe someone’s rights, or are fake or written for payment.

Where we reward a review (for example with rewards points), the reward never depends on the rating or on what you say. We may show that the review was rewarded.

By submitting a review, photo, question or other content, you confirm it is your own and honest. You also give us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display it on the Site and on our social and marketing channels in connection with the product. We will credit it by your first name or display name. You keep ownership of your content. We may edit it only to fix formatting or remove personal data.

The Thira Studio name and logo, and our designs, prints, photographs, videos, product descriptions, graphics and the look of the Site, belong to us or our licensors. They are protected by Indian and international intellectual property law.

You may view the Site and share links to it for personal, non-commercial use. You may not copy, reproduce, sell, adapt or commercially use any of it without our written permission. That includes copying our designs, using our product photos on another store or listing, and using our name in a way that suggests we endorse you.

If you believe something on the Site infringes your rights, write to [email protected] with details and we will look into it promptly.

You must not use the Site or our services to:

1. break any law, or help someone else do so;
2. place fake or fraudulent orders, use a payment method you are not authorised to use, or repeatedly refuse COD deliveries;
3. misuse offers, for example by opening multiple accounts, referring yourself, or reselling codes;
4. buy products in bulk for resale without our written agreement;
5. scrape, crawl or copy the Site or its data by automated means, or overload, probe or try to break its security;
6. upload viruses or other harmful code;
7. impersonate anyone, or give false information;
8. harass, abuse or threaten our staff, couriers or other customers;
9. post content that is unlawful, defamatory, obscene, hateful, misleading, or that infringes anyone’s rights.

If you do, we may cancel orders, withdraw offers, and suspend or close your account (section 16). We may also report the matter to the authorities.

We use trusted partners to run parts of our service. These include payment processing (Razorpay), delivery (our courier partners), sign-in with Google, and messaging (email and WhatsApp). Your use of their services may also be subject to their own terms and privacy policies.

The Site may link to other sites, such as Instagram. We do not control those sites and are not responsible for their content or practices.

We work to keep the Site accurate, available and secure, but we cannot promise it will always be uninterrupted or error-free. We may suspend parts of it for maintenance or updates.

We are not responsible for any delay or failure to perform caused by events beyond our reasonable control (“force majeure”). These include natural disasters, epidemics, government action, lockdowns or curfews, strikes, war or civil unrest, fire, flood, power or network failure, and failures of couriers, banks or payment networks. If such an event affects your order, we will tell you. If we cannot fulfil it within a reasonable time, you may cancel for a full refund.

To the extent the law allows:

• our total liability to you for any order is limited to the amount you paid for that order;
• we are not liable for indirect or consequential loss, such as loss of profit, business or opportunity, that was not reasonably foreseeable when you placed the order.

Nothing in these Terms excludes or limits liability that cannot be excluded under Indian law. That includes liability for death or personal injury caused by negligence, for fraud, and for your rights as a consumer under the Consumer Protection Act, 2019.

You agree to compensate us for reasonable losses and costs, including reasonable legal fees, that arise from a third-party claim caused by your breach of these Terms, your misuse of the Site, or your violation of the law or someone else’s rights.

You can stop using the Site and ask us to close your account at any time. We may suspend or close your account, or restrict access, if you seriously or repeatedly breach these Terms or if we must do so by law. Where it is reasonable to do so, we will tell you why.

Closing an account does not cancel orders already dispatched, or rights and obligations that arose before closure. Those include refunds owed to you, amounts owed to us, and sections 12, 15, 16 and 17. Any unused rewards points and store credit are lost when an account is closed, so please use them before you ask us to close your account.

These Terms, and any dispute arising out of or in connection with them, are governed by the laws of India. All such disputes are subject to the exclusive jurisdiction of the courts at Vadodara, Gujarat, India.

We would always rather resolve a problem directly. Please contact us first (section 18).

For help with an order, write to [email protected] or WhatsApp/call +91 63563 50163, Monday to Saturday, 10:00 AM – 6:30 PM IST. You can also use our contact form.

• Changes to these Terms. We may update these Terms from time to time. The “Last updated” date at the top shows when. The Terms in force when you place an order apply to that order. For significant changes, we will give notice on the Site or by email.
• Severability. If any part of these Terms is found unlawful or unenforceable, the rest continues to apply.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Entire agreement. These Terms, and the policies they refer to, are the whole agreement between you and us about your use of the Site and your purchases.
• Transfer. We may transfer our rights and obligations under these Terms to another business, for example if The Thira Studio is sold. Your rights as a customer will not be reduced. You may not transfer yours without our consent.
• Language. These Terms are written in English. If a translation is provided, the English version prevails.