Returns, Refunds & Cancellations

This policy applies to orders placed on our website and delivered in India. It forms part of our Terms of Service. The Thira Studio is a brand of KLEEM-AURA LIFESTYLE.

• An unpaid order can be cancelled at any time from My Orders.
• A paid order can be cancelled free of charge within 24 hours of placing it, as long as we haven't started processing it for dispatch. Once processing has started, or after 24 hours, the order can't be cancelled — please wait for delivery and request a return.
• We may cancel an order if an item is out of stock, a price or listing was shown in clear error, the address is outside our delivery area, or we suspect fraud. We will tell you why and refund the full amount you paid.

Cancelled prepaid orders are refunded to the original payment method. Cash on Delivery orders aren't charged.

If the fault is ours, you never pay for it. This applies to sale and final-sale items too. We will refund you in full, including shipping, or replace the item if you prefer and it is in stock, when:

• the item has a manufacturing defect;
• it was damaged in transit;
• you received the wrong item, size or colour, or an item is missing;
• the item is materially different from its description or photos — small colour differences caused by screens, and the 1–2 cm size tolerance in our Terms, are not differences; or
• the order arrived later than the delivery date we committed to, unless the delay was caused by events outside our control.

A defect is a fault in making or material, such as a seam that opens, a misprint, a hole, or colour that runs in the first gentle wash as per the care label. It is not normal wear, damage from washing against the care label, pulls from jewellery, or alterations.

Please report transit damage, wrong items and missing items within 48 hours of delivery, and manufacturing defects within 5 days. If a genuine defect appears later, write to us anyway and we will look at it fairly.

You can request a return within 5 days of delivery. Return pickup is free. The shipping you paid on the original order is not refunded.

You can choose a refund to your original payment method, store credit, or an exchange.

For a size, fit or change-of-mind return, the item must be:

• unworn, unwashed and unaltered, apart from trying it on indoors;
• free of perfume, deodorant, make-up, stains, odour, pet hair and smoke;
• returned with the Thira barcode tag still attached and unbroken, plus any other tags, labels and packaging it came with;
• the same item we sent — we check the tag against the item on your order; and
• returned together with any free gift that came with it, or the gift's listed value will be deducted.

• Items bought in a sale, or marked “final sale” or “non-returnable” on the product page before you bought them. These can be exchanged for another size, subject to stock.
• Items that have been worn, washed, altered or damaged after delivery.
• Items without the Thira barcode tag, or with a tag that has been cut or re-attached.

These limits never apply to the cases in section 2.

1. Open the order in My Orders and choose Request a return, or email [email protected] with your order number.
2. Pick the items and the reason. Where the table above asks for photos or a video, email them to [email protected] with your order number.
3. We reply within 2 working days. Once approved, we book a pickup from your delivery address.
4. Pack the item securely and hand it only to the courier we booked. Please keep the pickup receipt.

For parcel-content claims (wrong, missing or empty), please record one continuous video from the sealed, labelled parcel to the item, without cuts. If a parcel looks opened or tampered with, please do not accept it, or note it on the courier's delivery record and tell us at once.

We inspect every return within 3 working days of receiving it, and record the inspection. If it passes, we start your refund or exchange. If it does not meet section 4, we will email you the reason with photos and send the item back to you at our cost once. If it cannot be delivered back and you do not reply within 30 days, we may dispose of it.

• We start the refund within 2 working days of approval. Your bank or card company usually takes 5–7 working days more.
• Prepaid orders are refunded to the original payment method.
• Cash on Delivery orders are refunded by UPI or bank transfer to the details you give us when you request the return. Please check them carefully — we cannot recover money sent to wrong details you provided.
• If a promo code or offer applied to the order, the refund is what you actually paid for the returned items. If the return means the order no longer meets an offer's conditions, the refund reflects that.
• Rewards points earned on returned items are cancelled. Points you spent on them are given back.
• Store credit is added to your Thira account, is valid for 12 months from the date it is added, can't be exchanged for cash, and is lost if you close your account. We remind you before it expires. Store credit added before 16 October 2026 never expires.

Exchanges are for a different size or colour of the same product, subject to stock. If what you want is out of stock, you can choose a refund or store credit instead. An item can be exchanged once.

If an order comes back to us because the address was wrong, nobody was available after the courier's attempts, or a Cash on Delivery parcel was refused, our Shipping Policy applies. We may deduct the actual forward and return shipping from any refund, and may turn off Cash on Delivery for the account.

This policy exists for genuine customers. We may refuse a return, and may limit change-of-mind returns or Cash on Delivery on an account in future, if we find:

• an item different from the one we sent, or a removed or swapped tag;
• a false claim of damage, missing items or non-delivery; or
• a repeated pattern of wearing and returning items.

We may report fraud to the courier, the payment provider and the police. This never limits your rights under section 2.

Please contact us before raising a dispute with your bank. If a dispute is raised while a return or refund is in progress, we may pause it until the bank decides, so you are not refunded twice. We will share our order, delivery and inspection records with the bank.

Email [email protected] with your order number. We acknowledge every complaint within 48 hours and aim to resolve it within one month.

We may update this policy. The version in force on the day you placed your order applies to that order.